Maria Andersen
Star Stories
CLSS 2100
11/24/2012
1.
Give an example of
what teamwork means to you.
o Describe the situation…
I
feel that Team work is necessary to have in the work place. I have worked in an
office where I had four team members, all with different talents. These talents
pooled together can be an asset as long as used properly.
o What was the task at hand…
Our
boss had a situation where we needed to change our systems in the office to
become more efficient and be able to know what was next in any situation
especially sales. We were lacking in our follow up to close more sales.
o What action did you take….
As
the office manager I was able to assess quickly which team member seems to
close quicker and more frequently on sales. I got us all together to pool ideas
together, gathering from each team member what they do in what felt like their
most successful area they were in.
o Finally, what were the results of
your action…
By
being able to take an overview look at what the team did as a whole, and to
take pieces together and brainstorm we were able to come up with a more
efficient system where everyone would do the same thing. The following month we
had an incredible increase in the closing ratio for our office from 15% of
those quoted up to 30% closed sales.
2.
Give me an example of
a major challenge that you faced, and how you went about addressing the
problem, and how it turned out.
o Describe the situation…
I
had a classmate in high school who did not like me and made things difficult
for me.
o What was the task at hand…
We
were both placed in a leadership position of the group we were involved in and
had to work together to complete the responsibilities of the position.
o What action did you take….
In
an effort to work effectively, I worked hard to avoid situations that would
cause contentions between us. For example, I made sure that all communication
was sent to her even if it did not apply so that she felt involved and valued
in the group.
o Finally, what were the results of
your action…
As
a result of our experiences we were able to successfully complete our
responsibilities and it became much easier to deal with her in future instances.
3.
Describe a past goal
and how you achieved it.
o Describe the situation…
I
was part of a leadership team.
o What was the task at hand…
We
had set a goal of doubling our past years’ performance
o What action did you take….
To
reach our goal, I focused on the basics of our process and looked at ways to
improve our performance to get a smoother constancy in the work process.
o Finally, what were the results of
your action…
We
were successfully able to achieve our goal of doubling our previous performance
